DHgate not a safe place to buy


I allege the following;

There is no shortage to the magnitude of scams that DHgate have committed or ate directly associated in and with. The company makes us believe it is Chinese when in fact it is alleged that it is a Taiwanese.

Screenshot from 2016-01-04 11:20:22.png

I purchased an item from DHgate and chose DHL as the shipper. The item was not delivered as agreed. I contacted the company, they have closed off the refund button. I do not know how to do this.

I did a google and found this link, where the company ships empty packages, here is the link,

https://bitcointalk.org/index.php?topic=1120883.0

Seems like I lost my money, why would I or anyone want to buy any item from this company when they seem to be running a business that does not assure that clients get the goods they pay for?  I do not wish to hurt anyone it is not my way, but I may have lost my money.

The supplier have turned off the chat so I cannot communicate with them sound ridicules right?  it is

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July 13, 2015, 06:24:02 PM
 #1

Attention !

A fraudster trying Antminer miners to sell via the DHgate.

Example :

http://www.dhgate.com/product/antminer-btc-miner-ants-latest-s5-1150gh/216090298.html#myaccount_orderdetail-1-null

The scammer username : wind966, wind977, wind999

Real name and address : Guorui Zhang No. 699 Jinbei Road Dongli District Tianjin City   Zip : 300300

His method :

Bitcoin miners advertise on DHgate, and instead sends this (empty envelope):

http://kepfeltoltes.hu/150713/2015-07-13_10.19.02_www.kepfeltoltes.hu_.jpg

http://kepfeltoltes.hu/150713/2015-07-13_10.13.23_www.kepfeltoltes.hu_.jpg

No one should buy it!

DHGate should be sued by someone in a class action for misleading its clients, it seems to have a history of doing this, the company seems to doing this on a regular basis by error or with intent.

I was able to save some of the chat with the company. My concern was that the company has a failed policy with its sellers, that they do not pay the seller to ship the goods I do not know how this works on the China end. I contended that they were hurting the seller who most likely is a small business, ruled by a very large company, but it is the buyers who get to pay the mistake I do not know any this for sure all I can do is allege my thoughts. Below is some of the chat. I found that the seller have shipped empty packages to its clients according to the Bitcoin chat room link I found.

Sil
Continue Chat

2016-1-2 10:56:09
did you give the sellor all of the shipping money I paid?



2016-1-2 10:56:17


We are still holding your payment right now. It won't be released to the seller until you have received the order or satisfied with it. You can ask for a refund or replacement if you have a problem with the item.

2016-1-2 10:56:25


DHgate still have the money.

2016-1-2 10:56:33


That is part of our buyer protection.

2016-1-2 10:57:07
so this sellor is hungry while he has to ship, pay and send his goods



2016-1-2 10:57:24
how can this work?



2016-1-2 10:58:53


Work what>

2016-1-2 11:00:41


I do not mean to rush you but I just want to make sure, are you still there?

2016-1-2 11:01:45


I’m not getting any response, it seems we lost connection with you. If you need any more help, please feel free to contact us back. Thank you for contacting DHgate Customer Center.

2016-1-2 11:02:56
k



2016-1-2 11:02:57


Welcome to DHgate. We would like to invite you to visit our new affiliated website called DHport where we offer great discounts. Please click   http://www.dhport.com/brand/104/cell-phones.html?f=DHport|Telesales|cebu to see the wide range of items that we offer.   

Hi! My name is Sil from DHgate Customer Service. Can I have your name and order number please?

2016-1-2 11:03:30


Do you have other questions or concerns right now?

2016-1-2 11:03:37
it is not the sellor to blame its DHgate



2016-1-2 11:03:55
you gave them no money to ship or to pay their goods



2016-1-2 11:04:06
your are killing these small shops



2016-1-2 11:04:21
your p;olicy faiked by your own doing



2016-1-2 11:04:46
you needed to plan this in a manner



2016-1-2 11:04:53
which suits everyone



2016-1-2 11:05:06


I completely understand your side on this issue, this is what we are going to find out why your seller shipped this order using Hongkongpost.

2016-1-2 11:05:27


We are not tolerating this kind of behavior. Thank you for raising this concern to us.

2016-1-2 11:05:29
he has no money to ship my order



2016-1-2 11:05:56
DHgate will become rich on the backs of poor working people



2016-1-2 11:06:44
you blame all this on a sellor who you did not pay



2016-1-2 11:06:51
I do not have the answers



2016-1-2 11:07:31


We understand your side on this issue however your seller will not receive your payment unless if you will confirm the delivery of your goods.

2016-1-2 11:07:35


This is for your protection.

2016-1-2 11:07:36
I do not wish to make anyone unhappy



2016-1-2 11:07:48


It is your seller who is the shipper and supplier of the items here on our website.

2016-1-2 11:08:08


This is why we are having our Seller Team get in touch with your seller to find out why this order was shipped using a different carrier.

2016-1-2 11:08:32
I am a publisher, you may turn the language



2016-1-2 11:08:52
but I paid you, the contact is with you and me



2016-1-2 11:09:29
if you hurt this sellor I will publish your wrong doing



2016-1-2 11:10:05


We would respect your decision, however we are subject to give punishments to sellers who are violating our policy. Yes you paid us and this is why we are doing this to protect you.

2016-1-2 11:10:13
I simp[ly want my order no problem



2016-1-2 11:10:20


We are the platform and your seller is subject to commit to our terms and policies.

2016-1-2 11:10:42


Yes and we will help you on that this is why we are doing this investigation to check if your order was really shipped or not.

2016-1-2 11:11:05
how can a person ship a 20 pound item for $65.00 on DHL?



2016-1-2 11:11:15
please



2016-1-2 11:11:33
I will come to CVhina myself to buy my goods



2016-1-2 11:12:22
please fix your policy to make it successful for everyone



2016-1-2 11:12:38


For the shipping costs, the amounts listed are mandated by the carrier. We cannot control this since the seller will have to pay it to the carrier selected as well and since they did not use the carrier that you used, we are going to get in touch with them why they did not honor this.

2016-1-2 11:12:44
if you do the right thing you will do so well



2016-1-2 11:13:09


We respect your point.

2016-1-2 11:13:15


Do you have other questions right now?

2016-1-2 11:13:29
no bnye]



2016-1-2 11:13:36


Alright bye too and take care.,

2016-1-2 11:13:38


If you have any other questions, please do not hesitate to contact us.

Is DHgate.com a scam website?”, “Is DHgate legit?”, “Is DHgate a trusted site?” — I noticed that some people were asking the same questions on the Internet. As always, safety is the biggest concern for online shopping, especially for cross-border online transactions. I hope my illustration below can help clear your doubts—if you are one of those who asked the question.

  1. As an officially registered wholesale company based in Beijing, DHgate has been serving global buyers and sellers worldwide since 2004. A scam company can’t have been existing for such a long time.

I emailed the seller 4x and tried number out times to call customer service. I still have not received a response from the seller and their “offices” are always closed.
Report

Dont buy anything from dhgate.Dont even buy shoes like jordans from them because if you do you will get fake ones.

I bought a pair of jordan toro bravo 4’s from them before christmas and didnt get them in time for christmas.

Then the next week I get them and theyre fake.Please do not buy anything from dhgate.
Screenshot from 2016-01-05 11:24:11

DHgate.com (simplified Chinese: 敦煌网; pinyin: Dūnhuángwǎng) is a business-to-business (B2B) e-Commerce website connecting China-based small and medium enterprises with buyers overseas, where users can order Chinese manufactured products directly through the site. It offers customer support through online chat, e-mail messages and phone support.

DHgate.com was founded in 2004 by Diane Wang, the current CEO. Though little known outside of China, she is covered in the Chinese media as one of the country’s “beautiful woman CEOs” (美女CEO).[1] Before founding DHgate, Wang was one of the founders of Joyo.com. She also once served as Country Marketing Director of Cisco Systems where she managed China marketing communications. Wang also served as the Marketing Service Manager and Head of Business Development Department for Microsoft (China) Corporation for six years (from 1993 to 1999).[2]

Based on figures from the first quarter of 2011, DHgate.com claims to have about 25 million product listings from over 900,000 Chinese suppliers and 4 million buyers from 230 different countries.[3] The website allows users to post, browse and order wholesale products from Chinese manufacturers and sellers.[4]

The company website states that the company has grown 1,771% in the past three years, a figure that influenced its selection on the 2009 Deloitte Technology China’s Top 50 Fast Growing Enterprises. Merchandise available on the site include electronics, beauty products, outdoor sporting supplies, clothes, etc.[5] Currently over 50% of the website’s buyers are located in North America and Europe.[3]

http://www.blackhatworld.com/blackhat-seo/shit-list/49881-please-help-scammed-dhgate-com-paypal.html

Hi, any help that could be provided would be greatly appreciated.

My sister bought a macbook off dhgate.com for $2000AUD, the package arrived yesterday and is full of bricks and foam. We opened a dispute with paypal and dhgate.com (dhgate.com claims to use escrow).

She escalated the paypal claim and it was automatically rejected by paypal claiming that the paypal buyer protection only covers undelivered goods, not item quality. The paypal policies claim that item quality is only covered by purchases on ebay.

My question is:
Is there anything at all I can do?? It’s killing me, my sister is so upset she worked really hard for that cash. I don’t care how illegal the method is, I need to help her.

All payments where made on this computer with the same ip.

Thankyou for reading! Hope to hear from anyone.

The more I did the more I discover the sham that is DHgate

http://www.scam.com/showthread.php?136135-DHgate-com-Scam/page3

Re: DHGate not secure!!!

Hi everyone! I'm new to the forums.

First I would like to thank all forums like this... we considered purchasing from several Chinese companies, but after much research (on forums like Scam.com), we've learned it is not safe to deal with Chinese companies unless you personally investigate them (or hire an agent to investigate).

Before research, we were considering multiple $1000+ offers. So you people have saved us much grief. Thank you so much, keep up the good work!!!

So I've been thinking an escrow-like service such as DHgate would be a good solution (outside personally visiting China). They've been around for several years and seem ligitimate, but I've noticed some problems after registering as member.

1. They send an email after sign-up to confirm your identity. Now this is normal practice these days, but usually the email will have a confirmation number or a link you can click to verify your email... but the email they sent has neither!! They keep sending me emails to confirm my registration but it is not clear how... ideas?


2. Like many on-line services, DHgate has a "profile" page to update your personal information like address, phone number, etc... but it is not a secure web page (only standard http...). So I tried to access the page by secure connection (https) but it just goes back to un-secure connection... The funny thing (or not) is the profile page says
Your information is highly secured..

I don't understand how an online service can be active for years and yet totally mess this up!

When I try to find geographic location of 124.42.15.198 (from ping dhgate.com) all I get is "location unknown" So I am thinking they are not in North America or Europe. Wouldn't suprise me if they are some company out of China itself. Any ideas?

Edit
Using another look-up tool, I found the following info:
CountryID: 236
Country: Taiwan
RegionID: 4274
Region: T'ai-pei
CityID: 6744
City: Taipei
Location Code: TWTPTAIP
Certainty: 65
Latitude: 25.0170
Longitude: 121.4500
TimeZone: +08:00
Is proxy: FALSE
Capital City: Taipei
CIA Map Reference: Southeast Asia

Two things to note. First, they are not in China but in Taiwan (probably). Second, the 'certainty' is only 65% so I guess they could be someplace else... 

pugetsoundwa
pugetsoundwa is offline Scams Beginner

Join Date
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Posts
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Re: Selling on eBay/ DHGate & Beltal SCAM !!!

I dealt with DHGate. Did get ALL MY MONEY BACK, after a long, big head ache..YES!!! DO NOT DEAL WITH. 

11-21-2010, 05:05 AM #23
hydrophilic
hydrophilic is offline Scams Newbie

Join Date
Nov 2010
Posts
1

Re: DHGate not secure!!!

Hi everyone! I'm new to the forums.

First I would like to thank all forums like this... we considered purchasing from several Chinese companies, but after much research (on forums like Scam.com), we've learned it is not safe to deal with Chinese companies unless you personally investigate them (or hire an agent to investigate).

Before research, we were considering multiple $1000+ offers. So you people have saved us much grief. Thank you so much, keep up the good work!!!

So I've been thinking an escrow-like service such as DHgate would be a good solution (outside personally visiting China). They've been around for several years and seem ligitimate, but I've noticed some problems after registering as member.

1. They send an email after sign-up to confirm your identity. Now this is normal practice these days, but usually the email will have a confirmation number or a link you can click to verify your email... but the email they sent has neither!! They keep sending me emails to confirm my registration but it is not clear how... ideas?


2. Like many on-line services, DHgate has a "profile" page to update your personal information like address, phone number, etc... but it is not a secure web page (only standard http...). So I tried to access the page by secure connection (https) but it just goes back to un-secure connection... The funny thing (or not) is the profile page says
Your information is highly secured..

I don't understand how an online service can be active for years and yet totally mess this up!

When I try to find geographic location of 124.42.15.198 (from ping dhgate.com) all I get is "location unknown" So I am thinking they are not in North America or Europe. Wouldn't suprise me if they are some company out of China itself. Any ideas?

Edit
Using another look-up tool, I found the following info:
CountryID: 236
Country: Taiwan
RegionID: 4274
Region: T'ai-pei
CityID: 6744
City: Taipei
Location Code: TWTPTAIP
Certainty: 65
Latitude: 25.0170
Longitude: 121.4500
TimeZone: +08:00
Is proxy: FALSE
Capital City: Taipei
CIA Map Reference: Southeast Asia

Two things to note. First, they are not in China but in Taiwan (probably). Second, the 'certainty' is only 65% so I guess they could be someplace else... 

02-16-2011, 03:41 PM #24
Advanced Electronic
Advanced Electronic is offline Scams Newbie

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DHgate.com Scam

Dhgate isn't a scam site. But, when they offer sellers that sell products on their site, and their advertisers lie about what they are selling, when DHGate posts that item under gauranteed, that makes them just as responsible for the scam as the seller.

I bought (2) iphone 4 1:1 clones from this seller named Baby-face, on Dhgate.com . The brand of the phone was the i4gs+, and there are similar chinese phones out there that claim to be clones as well. I sent the seller a couple of messages asking about the phone. He told me that they were 1:1 copies of the Apple iphone 4. He stated that it was also the best phone that i4gs had to offer, which was a complete lie. The best one has the capacitive tough screen like the iphone, with good resolution, and all of the same features. He also stated that these phones were brand new.


Well, I ordered them, and I received them nearly 2.5 weeks later. They were either used and cleaned, or refurbished, because they had somebody elses data entered into them. I was supposed to get one white phone, and one black. The 4G didn't work, nor did 3G. Only cellular data which is slower than the worst american sold phone. The functions looked close, but half of them didn't work. The wifi didnt work even 2 feet away from my wireless router, on both phones. The only functions that worked in english were the sound recorder , text messages, and the telephone calls. You couldnt use speakerphone, because unless there are headphones plugged in sound doesnt even come out.

They are complete garbage. The site offers to hold the money for gauranteed items like this, and when the buyer receives the item, and it is up to their expectation, they can click a button on DHGATE to release the payment to the seller, or dispute, and request a refund.

Well, I did this, and even offered to pay to ship the item back. The seller sent me a message saying he will not return the item, and offered me $30.02 back for the phones I paid $218 dollars for. He told me that he would do that and give me good deals on my next purchases.. Yeah, fat chance of that ever happening.... Man was I scammed.

There is a link in his message that says "escalate dispute to dhgate" I clicked it, and the link is broken. I have sent Dhgate several emails requesting help with this matter, and even told them if this isn't resolved, I will post this message , here on Scam.com. I got no reply. And no reply from the seller either, telling him I need his address to send this crap back to him, after I am refunded.

I told them I did not want to resort to this, because there are good sellers there that actually want to do good business with the internet world, but I am not getting a refund as I requested. I told them that if I get a refund, I will not post this. They will have 48 hours now to refund me, or this message will become permanent.

This is the worst scam that has happened to me.. Worst part is, you think dhgate would actually try to protect it's customers, like Ebay would..

Thoroughly Disgusted,
Marc Belanger 

02-28-2011, 07:25 PM #25
BigFootTL
BigFootTL is offline Scams Newbie

Join Date
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Posts
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Re: DHgate.com Scam

Hi I agree with "Wendyw"

DH gate.com is not scam
can you get ripped off from dhgate hell yeah :)
can you get ripped off from ebay hell hell yeah :)

I been customer of DH gate.com for long time I been customer and seller of eBay too.

What you guys need to do is read more all the stuff that you buy from dhgate is not original its fake and they do tell you its fake thats why you get the stuff for a buck..

I spend over $2000 on dhgate stuff
only one time got ripped off but that happens on every site just like eBay been ripped off there too.

So if you buy from DHgate.com and you didn't get the item do disput with them and you'll get the money back
"and do not wait a month to do that they will tell you otherwise that means scamer and do not buy from persion that does not have feedback" "read thats all you got to do dont just buy and think everything is ok" and and and do not use Western Union because you will lose that money :)

OH yeah and
Dont sell on ebay the items and then buy from dhgate and think that the customer of yours will get that item...

Do you know why ???!!!

Well like I said up ^ there all the items are FAKE which means you have
USA Customs :) and they will I mean they WILLL take your item away and you will not see that item nore the money.. :) it happened to me :)
"it only heppens sometimes if you are a lucky guy" it happend to me twice I think..

So the DHgate really does not work as Dropshipping as the other sites
like DOBA.com

Doba.com is good site if you wanna lose the money :)
meaning whatever they have for sale on there site is more money than you can find on eBay. :)
I was member of that site waist of money :)

Let you know more if I remember 

09-13-2011, 09:27 PM #26
hottiebun
hottiebun is offline Scams Newbie

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Re: DHgate.com Scam

I looked at DHgate for a long time and almost buy my dress from them,I gave up my thought after read so many negative reviews though I think DHgate have professional and beautiful website.I finally bought my dress from perfectweddingforever.com which recommended by my friend, it looks very nice and well made!

Besides me,I do know quite a few people that have ordered from china manufacturers like perfectweddingforever,lightinthebox for their wedding dresses and have got them come and were very satisfied. Most do advertise that its a designer replica and not the actual brand. Now it does take 4-8 weeks to get it in most cases as thy have to custom make it and then send it. I also know a girl that went to a local seamstress got measurements of all 5 of her girls and sent it and just got all their dresses come last week with no complaints. But again it all depends on you and what you want. If you want the fanciness at a fraction of the cost then go for it ..if money isnt an option for you then maybe not. 

10-28-2011, 06:40 PM #27
waynep
waynep is offline Scams Newbie

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Re: DHgate.com Scam

I made several purchases from DHgate, and learned the hard way also. DHgate sells alot of Brand Name merchandise such as Windows XP Professional, Tiffany & Co., etc. All of these products are counterfeit. The funny thing is, PayPal allows you to purchase these items even though they are 100% counterfeit. Never purchase Brand Name merchandise from DHgate and attempt to resell it. You could very likely end up in jail. DHgate ensures it's buyers that these products (Windows XP Professional, and Tiffany & Co.) are authentic. These are 100% lies. It's amazing that PayPal could endorse the purchase of these products knowing that they are counterfeit. I made several purchases of Brand Name merchandise from DHgate and had to physically destroy them all. I took a hammer to the Tiffany & Co. jewellery and broke all the Windows XP Professional CD's. Better to destroy the merchandise than be arrested for counterfeiting. Never try to resell these products to anyone because you will put yourself in great risk. The only ones making money on this counterfeit type merchandise is PayPal. On top of all this, it is YOU that will be reported for attempting to resell counterfeit merchandise while others make lots-o-money off of YOU. 

12-20-2011, 06:37 AM #28
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ccpyue
ccpyue is offline Scams Beginner

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Re: DHgate.com Scam

DO NOT BUY FROM DHgate!!! They work with their sellers to scam buyers. I just post up my story in this site to warn buyers to avoid scam by DHgate, and their seller just like "rtexport". 

12-20-2011, 06:42 AM #29
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ccpyue
ccpyue is offline Scams Beginner

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“rtexport” in DHgate scam and lie

I learn a lesson:

I've bought two suppose brand new faucets from a seller "rtexport" in DHgate. But "rtexport" sent me two Used/Damaged faucets with wrong size connectors. I complaint to DHgate immediately. Seller pretended agreed to send me replacement parts, and DHhagte, without my consent, released all my money to this seller "rtexport".

After four months negotiation with no solution, I put a Negative feedback on this seller "rtexport". "rtexport" then contacted me saying if I revised my feedback to Positive, he'll send me all the replacement parts. So I did so. But this "rtexport" never send me anything since then. I sent him lots of messageS to request for those parts, he ignored me and send me nothing after I revised feedback to positive.

Now I have two Used/Damaged/Wrong faucets on hand cannot use. This "rtexport" is a shameless liar. He also uses the same name "rtexport" in "AliExpress Online Wholesale" site to scam buyers. Be aware NOT TO BUY from this seller "rtexport" to avoid losing money. Also DHgate only work with his sellers to scam buyers.

Spread this message out to protect potential customers. 

http://www.scam.com/showthread.php?136135-DHgate-com-Scam/page3

12-26-2011, 06:33 AM #30
wpscammed
wpscammed is offline Scams Beginner

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Re: DHgate.com Scam

It's rather strange how dhgate.com makes it to the top of the search engines due to the amount of counterfeiting that happens with this site. Top counterfeiting items are Tiffany and Co., high dollar watches, diamond jewelry, ipods, microsoft windows software, golf clubs - ANYTHING BRAND NAME. It seems Ralph Lauren is/was the only item to pass through as legitimate. The sellers ALL claim "Authentic", yet nothing brand name is authentic; it is actually counterfeit. As the old saying goes "if it seems to good to be true it usually is". I would say NEVER buy anything from DHGATE that is labeled brand name (Tiffany & Co., etc.). These are all counterfeit. Paypal allows the purchase, however, you can buy, but you cannot sell. So, if you plan on buying 10 .925 Sterling Silver Tiffany & Co. rings, plan on keeping them because they are counterfeit. I fell into the same trap - Microsoft Windows XP ~$20/disk advertised as "Authentic" with "Authentic" activation codes. None were "Authentic". None passed Microsofts authentity verification tests. The disks were ALL counterfeit. Same with Tiffany & Co., ALL counterfeit. Best rule for DHGATE is to purchase NOTHING that carries a brand name unless you want to get involved in counterfeiting and risk a jail sentence. DHGATE is a money maker for everyone except the buyer. 
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I rant about issues concerning foreclosure, real estate law and any topic of interest. Normally my day job is Fashion and Costume Design. I like writing and reading interesting subjects.
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